Need assistance?

The fastest and easiest way to get support questions answered is to use our online chat feature which is available on all websites and devices. Just click the blue bubble icon on the bottom right to get started.

Other options include an online knowledge base, email support and phone support based on your account type.

Lite Customers (Knowledge Base Only)

Please use the GoCodes Knowledge Base for technical support and assistance.

Standard Customers (KB + Email)

Please use Email and the GoCodes Knowledge Base  technical support and assistance, we recommend you check the KB first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

We normally respond to all questions within 24 hours.

Premium Customers (KB, Email & Phone)

Please use email and Knowledge Base technical support and assistance, we recommend you check the KB first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

Need extra help or have other questions? Call 1-800-513-5778

We normally respond to all questions in 24 hours.

Enterprise Customers (KB, Email & Premium Phone)

Please use any of the support options including email, Knowledge Base or phone for technical support and assistance, we recommend you check the KB first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

Need extra help or have other questions? Call 1-800-513-5778

We normally respond to all urgent issues and incidents in 4 hours.