Need assistance? We're here to help.

We have different options for different customer service levels. Here's how it works.

Lite Customers (Forum Only)

Forum based technical support and assistance, we recommend you check the forum first for tips, advice and notes on any known issues. 

Standard Customers (Email & Phone)

Email and Forum based technical support and assistance, we recommend you check the forum first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

We normally respond to all questions in 24 hours.

Premium Customers (Forum, Email & Phone)

Email and Forum based technical support and assistance, we recommend you check the forum first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

Need extra help or have other questions? Call 1-800-513-5778

We normally respond to all questions in 24 hours.

Enterprise Customers (Forum,Email & Premium Phone)

Email and Forum based technical support and assistance, we recommend you check the forum first for tips, advice and notes on any known issues. If needed you can email us at [email protected]. Please remember to include as much information as possible including your name, organization name, product, description of issue, login email and specific asset ID. Screen shots are great too!

Need extra help or have other questions? Call 1-800-513-5778

We normally respond to all urgent issues and incidents in 4 hours.

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